• 1. Rights, Responsibilities, and Limitations of EFEX

  Service Level Agreement (SLA) Commitment The Service Level Agreement (SLA) is a commitment between EFEX and our customers. We always strive to ensure that our customers can have peace of mind when using our services. 1. Rights, Responsibilities, and Limitations of EFEX a. Rights: Require customers to comply with the specified requirements and regulations for shipping from the service provider and the applicable laws. Request customers to make full and timely payment of the fees aFew readers

• 2. Product Inspection

  2. Product Inspection The products allowed for storage at EFEX are specified here. Within 8 working hours from the time you submit information about the products to be stored in the EFEX system, our operational staff will conduct an inspection and verify the product information. Products that meet the storage requirements will receive a notification of valid goods from our operational staff to the customer. Products that do not meet the storage requirements will be rejected or require additFew readers

• 3. Inbound Operation

  Customers need to create a warehouse entry request (shipment), send arrival notice through email operation@efex.asia and send the goods for the system to record and process the request according to EFEX's warehouse standards. For products that customers send for warehouse entry that do not match the products specified in the warehouse entry request and the products already inspected by EFEX, we have the right to refuse the warehouse entry request. Goods will be entered into the EFEX warehouseFew readers

• 4. Storage & Packaging

  4. Storage & Packaging a. Storage We are committed to ensuring proper storage conditions for the goods stored, preventing any direct external factors from impacting the products inside, and ensuring hygiene for all stored goods in the warehouse. However, we refuse or do not take responsibility for natural damage or goods that require special storage conditions that we cannot provide. Within 60 days from the date of the first product entry into the warehouse, if no outbound orders occuFew readers

• 5. Outbound Operation

  5. Outbound operation Single orders will be shipped according to the following commitment: For regular B2C orders, we carry out packaging within 6 hours of creating the order with full information and shipping labels. Bulk orders or B2B services will be processed within 6 working hours. Orders using special shipping services and priority warehousing: We will pack to ensure commitment according to the time required by the shipping partner. B2C (Fulfill Now): Pack within 30 minutes.Few readers

• 6. Handling undeliverable parcels

  If there are no special requests, the postal item will be delivered to the recipient's address a maximum of 2 times. If no one signs for the shipment, the shipment may be subject to storage and return fees. For addresses that are organizations, agencies, and unions, delivery will only be made to the clerical, administrative, permanent, security, authorized person, or at the request of that organization or agency. For domestic postal items, if there is no return request from the sender, the posFew readers

• 7. Handling requests/tickets

  To increase transparency and improve service quality, EFEX applies the Ticket system to receive and process requests from customers. Through Ticket, the EFEX team can serve customers better. Complaints related to broken goods, loss in warehouse or during packaging... we commit to handle within 48 working hours and compensate within 7 days from the date of confirmation for orders with Sufficient documents and evidence according to EFEX's compensation regulations. The time limit for accepting coFew readers

• 8. Working time

  8. Working time EFEX's working hours do not include holidays according to the laws of the host country. We will notify the prescribed holidays 7 days in advance so that customers can be proactive in doing business. In addition, if customers have special requirements, they can contact the customer service or sales department for support. EFEX reserves the right to charge overtime fees for special requests outside of official business hours below. However, we always try to serve your sales plFew readers