Articles on: Service Level Agreement Commitment

3. Inbound Operation

Customers need to create a warehouse entry request (shipment), send arrival notice through email and send the goods for the system to record and process the request according to EFEX's warehouse standards.

For products that customers send for warehouse entry that do not match the products specified in the warehouse entry request and the products already inspected by EFEX, we have the right to refuse the warehouse entry request.

Goods will be entered into the EFEX warehouse within 48 hours from the time the order is updated with the status "Received at warehouse" (excluding Sundays and public holidays as regulated).

For special warehouse entry requests such as additional labeling, hose wrapping, product categorization, the processing time for inventory updates may take longer than expected, ranging from 24 to 48 hours depending on the quantity. We will update the inventory in batches for large shipments to avoid affecting sales and outbound plans.

For products that do not meet the warehouse entry requirements, we will update the information through the Ticket system, and customers have 24 hours to respond with handling instructions (e.g., missing barcode, missing additional labels, etc.). If no instructions are received within the given time, we will update the system to complete the warehouse entry process.

For specialized or large-sized items requiring special assistance, please directly contact our sales/customer care department for support.

Updated on: 19/12/2023

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