Articles on: Service Level Agreement Commitment

8. Working time

EFEX's working hours do not include holidays according to the laws of the host country. We will notify the prescribed holidays 7 days in advance so that customers can be proactive in doing business. In addition, if customers have special requirements, they can contact the customer service or sales department for support.

EFEX reserves the right to charge overtime fees for special requests outside of official business hours below. However, we always try to serve your sales plans to the maximum without charging additional costs if consistent with the general plan (overtime during #megasale periods such as 11.11, 12.12...).

Updated on: 18/12/2023

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