• Can EFEX integrate with the user's existing systems?

  Yes, EFEX can support the integration of your existing systems such as e-commerce platforms, inventory management software, or order management systems. Our team can work with you to achieve seamless integration and data synchronization.Few readers

• How are the Fulfillment service fees of EFEX calculated?

  The Fulfillment service fees of EFEX depend on the scale of your business. We have the offers specific levels such as Regular, Silver, and Gold. We provide a detailed pricing table for each service category you wish to use at here. Additionally, please contact us directly for personalized cost advice.Few readers

• What is EFEX Fulfillment by EFEX (FBE)?

  EFEX or Fulfillment by EFEX (FBE) is a service provider that helps businesses and retailers optimize their post-purchase operations. We offer comprehensive solutions for warehousing, packaging, shipping, and delivery to ensure seamless order fulfillment processes.Few readers

• Who are EFEX's target customers?

  EFEX serves businesses of all sizes. Whether you are a small e-commerce startup or a large retailer, we have the capability to meet your fulfillment needs. Our flexible solutions can help expand your business scale and allow you to focus on your core sales activities, thereby increasing revenue.Few readers

• How does EFEX handle goods processing and warehouse management?

  EFEX operates modern warehouses equipped with advanced inventory management systems. We efficiently receive, store, and manage your inventory, ensuring accurate stock levels and timely order fulfillment. Through the process of receiving goods into the warehouse, product identification and labeling, warehousing, packing, and shipping upon receiving an order, all facilitated by our integrated and free OMS software. The specific process is as follows: Businesses send goods to the EFEX warehouseFew readers

• What are the options for transportation services at EFEX?

  EFEX collaborates with various domestic and international shipping carriers. We offer multiple transportation options, including road transportation, express shipping, and international shipping. We can assist you in selecting the best shipping method based on your requirements and budget.Few readers

• What services does EFEX provide?

  EFEX provides a range of services, including warehousing, inventory management, order fulfillment, packaging, shipping, and last-mile delivery. We handle the entire post-purchase process, from receiving goods to delivering them to customers' doorstep, allowing businesses to focus on their core operations.Few readers

• What benefits can EFEX bring to your business?

  EFEX can benefit your business by streamlining and improving the efficiency of order processing operations. Our services help reduce costs, minimize errors, and enhance customer satisfaction. With EFEX, you can concentrate on developing your business activities while entrusting the post-purchase tasks to us.Few readers

• How can I start using EFEX's services?

  EFEX is always ready to support your specific requirements and provide suitable solutions along with a dedicated implementation team for each business. EFEX support channels: Fanpage: EFEX - Order Fulfillment Solutions Hanoi Zalo: Zalo chat Email: admin@efex.asia Contact sales: EFEX end-to-end ecommerce solution contact salesFew readers

• What fees are involved when using Fulfillment by EFEX?

  EFEX's fee structure includes: Order completion fee: Depending on the quantity and size of orders processed each day (corresponding to each stage of unloading, warehousing, shipping, and returns) Storage fee: Based on the space occupied by the goods Additional service fees such as product labeling, packaging, and sorting For detailed pricing, please refer to the link: https://efex.vn/vi/pricingFew readers

• Where are EFEX's warehouses located?

  EFEX has an extensive warehouse network in major cities such as Hanoi and Ho Chi Minh City. The specific warehouse addresses are as follows: Le Quang Dao Warehouse: Le Quang Dao, Phu Do, Nam Tu Liem, Hanoi Dong Anh Warehouse: Bau Hamlet, Kim Chung Commune, Dong Anh District, Hanoi Ho Chi Minh Warehouse: Thanh Xuan Ward, District 12, Ho Chi Minh CityFew readers

• What software system will I be provided with when using Fulfillment by EFEX?

  When using Fulfillment by EFEX, businesses are provided with an integrated multichannel order management platform and free inventory management system to use during warehousing and order processing. Along with a professional deployment and guidance team, the software is easy to use and helps optimize time and effort.Few readers

• Which types of products are suitable for Fulfillment by EFEX?

  All consumer goods that require fast selling and attention to customer experience are suitable for Fulfillment by EFEX. Products to avoid using the service for include sensitive items and hazardous goods.Few readers

• Which countries does EFEX provide cross-border shipping services to?

  EFEX has extensive experience in delivering to over 220 countries and territories worldwide, with a successful delivery rate of 98%. They provide a shipment tracking system that can be accessed anytime, anywhere.Few readers

• How can I track the status of my orders?

  When using Fulfillment by EFEX, we will support the integration of your order management system (OMS). You can easily track the status of your orders in the Order Management section, as well as other related reporting data.Few readers

• Workflow for processing and fulfilling orders when you have integrated from e-commerce platforms into EFEX's OMS software

  Orders generated from e-commerce platforms and sales channels are synchronized with the OMS. The system will automatically push order information to the WMS for processing. Steps such as preparing, picking, packaging, handing over for transportation, and confirming delivery will be carried out by Fulfillment by EFEX and updated in the system. Then, you only need to track the order status in your order management software.Few readers

• How does EFEX handle returns and exchanges?

  We receive returned goods at our warehouse, conduct inspections, and process the returns according to the established procedures. We update the inventory and provide smooth and hassle-free experiences for both you and your customers.Few readers

• "How does EFEX ensure accurate order fulfillment?

  We utilize an advanced Order Management System (OMS) integrated with your online platform or your own order management system, along with synchronization with the Warehouse Management System (WMS). This integration enables seamless order processing, real-time inventory updates, and accurate order fulfillment.Few readers